We hope you had a great experience at the Centre and feedback is always welcome. It can be given here, or speak to your Doctor, Allied Health Practitioner or Practice Manager

EMERGENCIES: Dial 000

For URGENT issues when the centre is CLOSED please call Urgent After Hours    TBA Fees may apply.
Patients may be eligible for Medicare rebates however out of pocket fees will be incurred as this is an after-hours service.
This number is not in operation when the centre is open.
For routine non-urgent matters, please call the centre during opening hours.

Your personal information is private and confidential. Click here to view our Privacy Policy

• We send you recalls/reminders by SMS/mail for follow up consultations and test results
• We are committed to preventative health and support Commonwealth and State Reminder programs. This means we may occasionally send you information by SMS/mail on these programs such as Vaccinations and Cervical Screening
• If you do not want to receive these reminders, advise your Doctor, Allied Health Practitioner or reception

Book an appointment with your Doctor

• To discuss your test results, Reception cannot give these results to you for privacy reasons
• For referrals, letters or repeat scripts

To transfer your medical record to another medical practice we need

• An authorised request form from you or your new medical practice
• Your signed consent and proof of identity
• Payment of the administrative fee. You will be contacted by our team and advised the fee
• Up to 5 weeks to process

Please let reception know if you need help with translation or communicating with your Doctor or Allied Health Practitioner

• Telephone translation 131 450
• Auslan interpreter 1300 287 526

Do you Bulk-Bill?

We are a mixed billing practice, which means only some services and patients are Bulk Billed. At the same time, all GPs at our practice are independent practitioners who decide their own fees.

What is mixed billing?

Mixed Billing means our practice charges a private fee for some consultations and patients, and bulk bills others. Bulk-Billing is when the payment for your consultation or treatment with your doctor is covered entirely by Medicare, whereas services not covered by bulk billing attract a private fee and you will receive a rebate from Medicare. This means there is an out of pocket cost to you

Why should I pay a private fee?

At our practice, we passionately believe in providing access to high quality healthcare to our community. By becoming a mixed billing practice, we are able to meet the rising costs of running a practice to minimise wait times, retain high quality GPs, provide valuable consultations and facilitate services like Women’s Health so that you and your family receive the healthcare that you deserve in a family friendly environment.

How do I pay for my appointment?

All fees will need to be paid in full on the day of your appointment
Fees can be paid by, credit or EFTPOS
You will be required to pay the full fee for the consultation and then the practice will submit the claim to medicare on your behalf.
Medicare will pay the rebate to you within 24 hours.

No Medicare Card

Patients without a valid Medicare or concession card will pay a private fee and are not eligible to receive a Medicare rebate.

Allied Health, Dental, Specialists, non-standard services

Private fees may apply
We accept most private health funds
Major credit cards & EFTPOS accepted
Payment plans available with Afterpay and Zip for dental services
Some services can be claimed under WorkCover, CTP claims consultations, a Chronic Disease Management Plan or Mental Health Care Plan